Refund policy

30 days to change your mind

You have 30 days from delivery to change your mind, for any reason. This is a commitment we make on top of what the law requires.

How to return

Email us at contact@rekovafr.com with your order number. We reply within 2 business days with a prepaid return label.

Return shipping is on us.

Wrong size

If your Rekova One boots don't fit, email us within 30 days of delivery: we send you the other size and collect the first pair. Return shipping is on us.

Condition of the product

The product must come back complete, with all its parts and accessories (for the Rekova One: both boots, the controller, the hoses, the charger and the carry bag), in its original packaging and in resalable condition. A product that is incomplete or damaged beyond normal handling may be refunded only in part.

Refund

We refund you within 14 days of receiving your return, to the payment method used for your order.

Cancellation

You can cancel your order free of charge until it ships. Email contact@rekovafr.com with your order number and we refund you in full, to your original payment method.

Damaged or defective on arrival

If your order arrives damaged or does not work, email us right away at contact@rekovafr.com with your order number and photos or a short video. We replace the product or refund you in full.

2-year limited warranty

Rekova products are covered against manufacturing defects for two years from delivery. Under this warranty we repair or replace the product, or the defective part, at no cost to you, shipping included. To use it, email contact@rekovafr.com with your order number, a description of the problem and photos or a video. The warranty does not cover normal wear, misuse, or damage caused by an accident.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Contact

Rekova — Mohamed Benguellal EI, 4 Route de Saint-Alban, 34700 Le Bosc, France — contact@rekovafr.com

Last updated: November 1, 2026